Real-Time Technical Issue Support

Seamless Integration, Immediate Resolution, Uninterrupted Operations

Experience uninterrupted work with our real-time technical support, prioritizing you 24/7. Our dedicated team swiftly addresses your unique tech challenges, ensuring minimal downtime and keeping technical glitches at bay.

Imagine never having to put your day on pause because of a technical hiccup. With our real-time technical issue support, you're not just another ticket in the queue; you're our top priority. Whether you're a bustling business facing a critical system outage or an entrepreneur in the throes of a software snag, our dedicated team is here, around the clock, to get you back on track. We understand the cost of downtime, which is why we promise swift, personalized solutions tailored to your unique challenges. Let us be your unwavering support, ensuring that technical glitches never stand in your way again.


In today's fast-paced digital world, technical hiccups are more than just minor inconveniences; they're roadblocks to your success. Whether it's complex server setups requiring intricate synchronization, transitioning to cloud-based solutions while ensuring data integrity, or integrating new software seamlessly into your existing ecosystem, the absence of real-time technical support can lead to significant operational disruptions. These challenges underscore the critical need for immediate, expert assistance to maintain uninterrupted operations and ensure data accessibility.

Complex Server Synchronization

Managing a multi-server environment with intricate synchronization and third-party file locking demands real-time support to prevent data accessibility issues.

Cloud Transition Hurdles

Migrating to the cloud while maintaining physical backups and efficient file access requires expert support to overcome technical barriers smoothly.

Software Integration Complexities

Ensuring new software solutions work flawlessly with existing systems and mobile platforms necessitates immediate technical guidance for seamless integration.

License and Access Issues

Navigating account access challenges and license management efficiently is crucial, highlighting the need for responsive technical issue resolution.

Addressing these challenges independently can be overwhelming. Our goal is to eliminate any obstacles that may impede your progress.

Existing Solutions and Their Limitations

In the realm of digital operations, especially within industries like medical, engineering, and surveying, the demand for real-time technical issue support has never been more critical. Yet, existing solutions often fall short of meeting these demands comprehensively. From complex server setups to the intricacies of file synchronization across dispersed teams, businesses face a myriad of challenges that current market alternatives struggle to address effectively. The limitations of these solutions not only hinder operational efficiency but also pose significant roadblocks to achieving uninterrupted operations and seamless data accessibility.

Complex Setup Processes

Solutions like VPN and SharePoint require intricate setup and maintenance, leading to inefficiencies and potential technical issues that detract from the core mission of providing exceptional service.

Inadequate Real-Time Support

Competitors often lack the capability to offer immediate, effective technical support, leaving businesses to contend with prolonged downtimes and unresolved issues.

Limited File Synchronization

File management systems, including DFS and third-party locking mechanisms, fail to provide seamless, real-time access and synchronization for critical files across multiple locations.

Performance and Reliability Issues

VPN solutions and traditional servers are prone to performance bottlenecks and reliability concerns, especially over limited bandwidth, impacting remote access and data availability.


Achieve unmatched operational efficiency and data security with our instant support for technical issues. Benefit from immediate problem resolution, seamless server data access, and improved team collaboration to keep your business agile and uninterrupted.

Immediate Problem Resolution

Rapid response to technical issues minimizes downtime, keeping your operations smooth and efficient.

Seamless Data Access

Ensure consistent and secure access to critical data across multiple servers, enhancing operational continuity.

Enhanced Collaboration

Facilitate seamless collaboration among remote teams with efficient file synchronization and access, boosting productivity.

Operational Agility

Adapt quickly to technical challenges with our around-the-clock support, maintaining your competitive edge.

Enhance your enterprise's efficiency with our advanced support solutions. Discover the impact of immediate technical issue resolution.

Embrace operational excellence with our real-time support. Discover how seamless integration and immediate resolution can transform your tech challenges into triumphs.

Deployment Option #1

Hybrid Local File Servers

Gladinet enables seamless file server integration with support for Windows 2016/2019/2022, offering indirect & direct connection options and flexible access.

Deployment Option #2

File Servers with Direct Cloud Access

Gladinet provides a direct file access solution from remote devices and mobile devices.

Ensure your success: embrace our real-time support for seamless, uninterrupted operations now!

Cloud Drive Mapping

Drive mapping is an important feature for online file access. End users can easily drag and drop files and folders from a set of mapped drives over the Internet without a VPN connection.

Global File Locking

File locking is a vital feature for online file access and team collaboration to avoid conflicts. End users need to control global concurrent online file access by using file locking to maintain consistency.

Secure Mobile Access

Have you spent many hours troubleshooting VPN connections? Have both your staff and IT support team lost productivity due to downed VPN connections? VPNs are complicated; there is a better way!

How It Works

Our real-time support mitigates technical issues swiftly, ensuring business operations continue without disruption. Immediate access to expert assistance guarantees smooth integration and effective problem resolution, maintaining data accessibility, security, and operational efficiency. This approach effectively renders technical difficulties obsolete.


Immediate Assistance

Our team is on standby 24/7 to provide real-time support, ensuring that any technical issue you face is addressed promptly, minimizing downtime.


Expert Troubleshooting

Leverage our team's expertise for swift problem identification and resolution, tailored to your unique technical environment and needs.


Seamless Integration

We ensure your systems work harmoniously, facilitating smooth transitions to cloud-based solutions and integrating new software without hiccups.


Operational Continuity

Our solution acts as a bridge, maintaining data access and synchronization across servers, even in the event of a main server failure.


Efficient File Management

Manage file locking and synchronization efficiently across different locations, enhancing collaboration and preventing access conflicts.


Secure Data Access

Ensure secure and efficient access to server data, with support for complex setups including SSL certificates and permissions management.

Our Recent Case Studies

Revolutionizing Data Management in Civil Engineering

A leading civil engineering and land surveying firm overcame significant data management challenges by adopting CentreStack Online, a cloud-based solution tailored for AutoCAD file handling and remote work efficiency. This strategic move enabled seamless file synchronization, reduced VPN dependency, and enhanced operational productivity across geographically dispersed teams. The partnership exemplifies the transformative potential of specialized cloud solutions in addressing industry-specific challenges, setting a new standard for data management and collaboration in the civil engineering sector.

Expand Your Digital Horizons

Dive deeper into our innovative solutions designed to empower your business. From secure file sharing to seamless offline work, discover how our tailored technologies can transform your operations. Explore now and redefine the boundaries of productivity and security.

Secure Collaborative Sharing

Control, Protect, Collaborate: Document Security Redefined

Empower Offline Productivity

Access Data Anywhere, Boost Field Efficiency

Streamlined Drive Mapping

Enhance Collaboration, Secure Data Effortlessly

Frequently Asked Questions: All You Need to Know

In Triofox, file locking is managed to ensure that when one user is editing a file, it is locked to prevent simultaneous edits by others, thus avoiding conflicts.

Triofox can use the 'link to local' feature to keep the data in sync on the other two servers. If the main file server goes down, you would need to publish the shares on those secondary servers.

Yes, it's possible to migrate to a cloud-based solution with Triofox and still maintain physical servers at different office locations as a backup for added security and redundancy.

Triofox supports SSL certificates, including those from Let's Encrypt, which can auto-renew every three months, offering a cost-effective and secure solution for encrypting data.

Yes, files can be made available offline on a project-by-project basis with Triofox, allowing for efficient management of which files are stored locally on users' machines, optimizing hard drive space usage.

The system uses local Active Directory for initial authentication. If integrated with Azure, Triofox can include multi-factor authentication. The setup is straightforward and can be configured during the trial period.

Test the functionality with CentreStack to see if the issue persists. If it does, report it for troubleshooting and potential resolution.

Yes, CentreStack allows you to integrate your Active Directory. This enables you to bring in your users for a seamless transition and management.


We are ready to help.

Contact us to discuss what your organization needs in regards to
deploy a secure remote access and file sharing solution.
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